Privacy policy
Last Updated: April 2026
This Privacy Policy describes how Rydex Sport (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from rydexsport.com (the "Site") or otherwise communicate with us.
1. Information We Collect
To provide you with the best experience and professional support for your e-mobility needs, we collect various types of information:
Contact Information: Such as name, shipping address, billing address, email, and phone number.
Order Details: Information regarding the electric dirt bikes, e-scooters, or mobility solutions you purchased.
Payment Information: Credit card numbers or other payment methods (processed securely via third-party gateways).
Technical Data: IP address, browser type, and device information used to access our platform.
2. How We Use Your Information
As an authorized retailer, we use your data to:
Order Fulfillment: Processing transactions, arranging fast shipping, and providing tracking numbers.
Customer Support: Responding to inquiries about technical specs or warranty support within one business day.
Marketing & Improvements: Using data-driven insights to improve our curated selection of products.
3. Sharing with Third Parties
We do not sell your personal information. We share information with trusted partners to ensure seamless operations:
Shipping Carriers: To deliver your high-performance equipment safely.
Manufacturers: As an authorized dealer, we may share necessary data with brands (e.g., JSL Ebike) to facilitate manufacturer’s warranty claims.
Service Providers: Partners who assist with Google Ads management and website optimization.
4. Security & Retention
We are committed to protecting your investment and privacy:
All products are shipped factory-sealed, and our website uses encryption to protect your data during checkout.
We retain your personal information only as long as necessary to provide services and comply with legal obligations.
5. Your Rights
Depending on your location (e.g., United States), you may have the right to access, correct, or delete the personal information we hold about you. To exercise these rights, please contact us at our official email.
6. Cookies
We use cookies to enhance your shopping experience and help us understand how you interact with our mobility solutions. You can manage your cookie preferences through your browser settings.
7. Contact Us
If you have questions about our privacy practices or need assistance, our specialists are ready to help:
Rydex Sport (Operated by Lily Rose)
Email: service@rydexsport.com
Mailing Address: 1101 Grand Ave, Grand Lake CO 80447, United States