Frequently Asked Question
Frequently Asked Questions (FAQ)
When will my order ship?
Orders are processed within 2–3 business days. You will receive a tracking number via email as soon as your package is dispatched, allowing you to monitor your delivery every step of the way.
How long is delivery?
For our E-bikes, E-scooters, and Mobility solutions, delivery typically takes 7–11 business days, depending on your location. We work with reliable carriers to ensure your high-performance equipment arrives safely.
Do you offer returns?
Yes. We want you to be confident in your purchase. Returns are accepted within 30 days of delivery. Please review our full [Return Policy] for specific eligibility requirements and return instructions.
Are your products authentic?
Absolutely. Rydex Sport is an authorized online retailer for all the brands we carry. All products are shipped brand-new, factory-sealed, and include the full manufacturer’s warranty to protect your investment.
Where are you located?
Rydex Sport (Operated by Lily Rose)
1101 Grand Ave, Grand Lake CO 80447
United States
How do I contact support?
For the fastest response, our dedicated support team is ready to assist you with technical specs or order inquiries:
Email: service@rydexsport.com
Whatsapp： +1 2703080678
Response Time: Within one business day